Hy Cite Enterprises, LLC (“Hy Cite”) provides a limited warranty (as described below) on Hy Cite products purchased from an Authorized Distributor. Coverage under this warranty is exclusively granted to the original customer owner of the products (purchase directly or received by gift). Likewise, warranty coverage may only be transferred to immediate family members and coverage will be void if the product is sold or transferred to non-immediate family, or if it was purchased from an unauthorized retailer.
Cookware and Related Pieces:
Hy Cite warrants that your Royal Prestige® cookware and related pieces will be free from defects in material and workmanship and will not permanently stain, rust, chip, melt, break or crack for 50 years from the date of purchase; except that coverage for the Royal Prestige® silicone cover gasket (where available) is limited to 1 year from the date of purchase.
RoyalCore™ Electric Skillets:
Hy Cite warrants that your Royal Prestige® RoyalCore Electric Skillet (except electrical parts) will be free from defects in material, and workmanship, and will not permanently stain, rust, chip, melt, break or crack for 50 years from the date of purchase. Electrical parts are warranted to be free from defects in material and workmanship for 1 year from the date of purchase.
Deluxe Easy Release Cookware:
Hy Cite warrants that your Royal Prestige® Deluxe Easy Release cookware (except silicone gasket) will be free from defects in material and workmanship for 5 years from the date of purchase. Damages, including nonstick deterioration, discoloration, warping, metal separation, stains, discoloration, scratches or broken glass resulting from failure to follow use and care instructions relating to overheating, thermal shock, drops, use of abrasive cleaning utensils or agents and dishwasher use are excluded. Minor imperfections and color variations do not affect performance and are excluded.
Perfect Pop:
Hy Cite warrants that your Royal Prestige® Perfect Pop will be free of defects in workmanship or materials for 3 years.
Induction Cooktop:
Hy Cite warrants that your Royal Prestige Induction Cooktop will be free from defects in material and workmanship for 1 year from the date of purchase.
Advanced Pressure Cooker and Related Pieces:
Hy Cite warrants that your Royal Prestige® Pressure Cooker and related pieces (except, plastic parts, and silicone gasket) will be free from defects in material and workmanship for 50 years from the date of purchase. Plastic parts, and silicone gaskets are warranted to be free from defects in materials and workmanship for 1 year from the date of purchase.
Precision Series™ Cutlery and Tools, Damascus Series™ Cutlery and Royal Prestige® Food Cutter:
Hy Cite warrants that your Royal Prestige Precision Series™ Cutlery and Food Cutter will be free from defects in materials and workmanship, and will not permanently stain, chip, melt or break for 50 years from the date of purchase. Silicone parts, such as the spatula heads, have a warranty of 2 years from the date of purchase. Note: The Precision Series™ and Damascus Series™ cutting knives should be able to maintain a keen cutting edge provided they are used properly and periodically sharpened professionally or using the Royal Prestige Precision Series Sharpener.
Cutting Boards:
Hy Cite warrants your Royal Prestige® Cutting Boards will be free from defects in material and workmanship for 2 years from the date of purchase.
Flatware:
Hy Cite warrants that your Royal Prestige® Flatware will be free from defects in material and workmanship, and will not permanently stain, chip, break or melt for 50 years from the date of purchase.
ExperTea:
Hy Cite warrants that your ExperTea will be free from defects in material and workmanship for 50 years from the date of purchase. Scratches, minor imperfections, and color variations due to overheating, drops, or use of abrasive cleaning utensils do not affect performance and are excluded.
Coffee Maker:
Hy Cite warrants that your Coffee Maker will be free from defects in material and workmanship for 50 years from the date of purchase.
Power Blender MAX, Tritan Jar, and Max Cup:
Hy Cite warrants that your Power Blender MAX, Tritan Jar, and Max Cup (except for tamper, removable power cord, and silicone gasket) will be free from defects in material and workmanship for seven years from the date of purchase. The tamper and removable power cord are warranted to be free from defects in material and workmanship for two years from the date of purchase. The silicone gasket is warranted to be free from defects in material and workmanship for one year from the date of purchase. Changes in jar color or appearance do not affect performance.
Fresh MAX:
Vacuum Pump: Hy Cite warrants that your Fresh MAX will be free of defects in workmanship or materials for two years from the date of purchase.
Espresso:
Hy Cite warrants that your Royal Espresso will be free from defects in material and workmanship for 1 year from the date of purchase.
Glassware:
Hy Cite warrants that your Glassware will not break, crack, chip, scratch or fade for 50 years from the date of purchase. If any piece of your Glassware breaks, you can obtain a replacement piece for just a shipping and handling fee. If replacement pieces are not available, you can make a piece by piece exchange of your set for a new pattern of equivalent value.
Chinaware:
Hy Cite warrants that your Dinnerware will not chip for 50 years from the date of purchase. If any piece of your Dinnerware chips, simply return the piece(s) to Hy Cite Enterprises, LLC, and pay a per piece fee to cover shipping and handling. If your Dinnerware breaks, cracks, scratches or fades, you can obtain replacement pieces for 50% of the suggested retail price. If replacement pieces are not available, you can make a piece by piece exchange of your set for a new pattern of equivalent value.
Water Filtration Systems:
Hy Cite warrants that the base assembly, housing and spout assembly of your Water Filtration Systems will be free from defects in material and workmanship for 15 years from the date of purchase. Hy Cite also warrants that your Water Filtration Systems cartridges will not become clogged for 90 days from the date of purchase. Electrical parts are warranted to be free from defects in material and workmanship for 1 year from date of purchase.
Note: Maintenance parts for your Water Treatment Systems (including diverter valve and hose assembly, and rubber o -rings) may need replacement, not because of defects, but because hard-water minerals may clog valves; and harsh chemicals in tap water can cause rubber o-rings and hoses to become brittle. Maintenance parts may be replaced at one-half (50%) of the current retail price.
Shower Filter:
Hy Cite warrants that your Shower Filter will be free from defects in material and workmanship for a period of 1 year from the date of purchase.
Juice Extractor:
Hy Cite warrants that the motor of your Royal Prestige® Juice Extractor will be free from defects in material and workmanship for a period of 10 years from the date of purchase. All other components are warranted to be free from defects in material and workmanship for 2 years from the date of purchase.
Juice Squeezer:
Hy Cite warrants that your Juice Squeezer will be free from defects in material and workmanship for a period of 2 years from the date of purchase.
Bakeware Set:
Hy Cite warrants that your Royal Prestige® Bakeware Set will be free from defects in material and workmanship, and will not permanently stain, rust, chip, melt, break or crack for 50 years from the date of purchase.
Kitchen Tool Set:
Hy Cite warrants that your Royal Prestige® Kitchen Tool Set will be free from defects in material and workmanship for a period of 1 year from the date of purchase.
Air Filtration System:
Hy Cite warrants that your Royal Prestige® Air Filtration System will be free from defects in material and workmanship for 1 year from date of purchase.
Accessory Products:
Hy Cite warrants that your accessory products (to include mixing bowls, double wall coffee mugs, sugar/creamer sets, etc.) that are not Cutlery or Gadgets will be free from defects in material and workmanship for a period of 1 year from date of purchase.
Limitations on Coverage:
The Hy Cite warranties cover only normal household use, meaning, for example, the warranties shall be void if your covered product has been damaged by neglect or improper assembly, maintenance, or servicing, or repair by unauthorized persons or used for commercial purposes. Warranty coverage is limited to those products which have been paid in full and to products under accounts in good standing. Hy Cite may, at its option, deny warranty coverage if your covered product is returned to our Service Center in an unsanitary or hazardous condition preventing proper inspection of your product.
Implied Warranties:
ANY IMPLIED WARRANTIES WHICH THE PURCHASER MAY HAVE ARE LIMITED IN DURATION TO THE SAME DURATION AS THE WRITTEN WARRANTY DESCRIBED ABOVE FOR YOUR COVERED PRODUCT. Some states do not allow limitations on how long an implied warranty lasts, accordingly, the above limitation may not apply to you.
Warranty Performance:
Should your covered product not comply with our warranty, call the Service Center (1 -800-280-9709) to receive a pre-authorization number. Hy Cite will, at its option, either repair or replace the product. Hy Cite may replace the product with any equivalent product or with a product incorporating new technology or design. You are responsible for the shipping cost to return the product to Hy Cite. In the event that Hy Cite denies coverage for any of the reasons stated herein, you are responsible for the shipping cost to return the original product to you. Hy Cite will ship the original product to you only upon first receiving from you the cost of shipping and handling.
Return of Product:
To obtain warranty service, return the product to our Service Center:
Hy Cite Enterprises, LLC
Royal Prestige Service Center
2115 Pinehurst Drive
Middleton, WI 53562
Damage in Shipment:
Hy Cite will replace any covered product damaged in shipment free of charge if you notify Hy Cite within 30 days after your receipt of the product. Simply contact the Royal Prestige Service Center. As a condition to replacement, Hy Cite may require you to make the damaged product available for pick-up at Hy Cite’s expense.
Purchase Option:
If your covered product is damaged by fire or storm, or is stolen, you may purchase a new replacement product at one-half (50%) of current retail price. A valid police or fire report is required for discounted purchase.
Limitation of Remedies:
No person is authorized to assume for Hy Cite any other liability in connection with the sale of covered products. Repair or replacement, at Hy Cite’s option, shall be your remedy under this warranty and in no event shall Hy Cite be liable for any incidental or consequential damages, losses or expenses. Some states do not allow the exclusion or limitation of incidental or consequential damages; accordingly, the above limitation or exclusion may not apply to you.
Legal Rights:
This warranty gives you specific legal rights, and you may also have other rights which vary from State to State. For more information on our products please visit www.royalprestige.com.
Hy Cite Enterprises,
LLC 3252 Pleasant View Road,
Middleton WI 53562.
Version No. 17
